Getting to the point where you need a separate phone service for your small business is quite exciting. Maybe you've been using your personal mobile phone for business purposes and are relieved that you will now have a dedicated line that is strictly for company calls. It's a momentous occasion and one that designates a landmark on your business journey. When you are setting up your business phone line and want it to be as efficient and effective as possible, be sure to request the following features.
The Right Hold Music Makes A Difference
It's highly probable that you are going to have to place callers on hold every now and then. It could be because you must look up some information and do a little digging or all lines are occupied and the customer has to wait their turn. Getting hold music can make the waiting experience much more pleasant along with delivering other distinctions as well.
When a person is on hold and there is complete silence it's not uncommon for the individual to say, "Hello?" repeatedly because they aren't sure if they are actually still waiting for the line to pick up. This isn't a good sign because no one likes to think they are sitting in dead air for no reason. As such, ask the business phone service if they can include hold music and listen to each possibility to see which one you would like for your company.
Automated Attendants Demonstrate Professionalism
There is something uncomfortable about calling a company and not receiving some sort of response. Being transferred to voicemail is one thing when calling after hours, but if a client is not able to reach anyone during normal business hours, then this could turn into a serious problem.
Adding an automated attendant to your business phone line system is an excellent decision. The attendant can answer the phone after a set number of rings and deliver a pre-recorded message in a professional tone of voice. The caller can then be invited to either hold the line, be routed to a particular department, or stay put until someone in the main office becomes available. This feature adds a nice touch when you want to make a good impression on your clients.
Your new business phone line can be such a boon to your company that you may not know how you were ever able to live without it. Have your system installed with these features and make the most of them immediately. Contact a business phone service for more information.
These days, you can get lost in an unfamiliar area, then use your phone to get directions and find your way home. You can check the weather while you're watching a friend play baseball. You can search for dinner recipes while riding the bus. It's amazing that you can do all of these things on your smartphone. While a lot of this is due to the phone itself, phone service is also important. We like writing about phone service on this blog because it has transformed our lives in so many ways, and we know it has transformed our readers' lives , too.